About Arena Technical Support
Who Is Eligible for Technical Support?
Support is available to all commercial clients who are currently under a support maintenance contract. Support of Arena's international business is handled by the local Arena representative in that region.
We also provide assistance to university professors in the United States who are teaching simulation classes with Arena. For non-technical questions related to the educational version of Arena, call (724) 741-4000 or send email to arena-education@ra.rockwell.com
As with the international commercial business, support for Arena's international academic business is handled by the local Arena representative in that region.
What Does Technical Support Provide?
Rockwell Automation provides full support for the entire Arena family of products, including Arena Basic, Basic Edition Plus, Standard, Professional and Enterprise; Arena Contact Center template; OptQuest with Arena; and the Arena Packaging template. Questions concerning installation, how modules work, the use of the model editor, and the use of the software are handled by technical support.
- Technical support for the Arena family of products includes: Online help and manuals
- Technical support hotline and e-mail address staffed by full-time, experienced simulation professionals
- Help with installation problems or questions related to the software's requirements
- Limited support regarding the interaction of Arena with other software packages
- Support of the Arena Object Model, which is used in Microsoft® Visual Basic® for Applications
(PLEASE NOTE: Rockwell Automation does not provide programming assistance.)
Self Service
Before contacting Arena Technical Support, we recommend that you browse for answers to common questions contained in the following links:
Contact Technical Support
Rockwell Automation's Arena support hours are
8:30 am
to 5 pm ET, Monday through Friday.
Please have the serial number of your active product available.
Call
(440)
646-3434
(then press selection options 3 and 7 to reach Arena support). If you are forwarded to voicemail, please leave your name, phone number, and a brief description of why you are calling. All calls will be returned as soon as possible! Or send your question by email to arena-support@ra.rockwell.com.
International Support.
Technical support is available for international customers through the global representatives. Click here for the representative near you.
Beyond Technical Support?
If you are seeking guidance with regard to building a model or building a template, Technical Support will refer you to a Rockwell Automation consultant who can evaluate your needs and recommend the appropriate modeling method. (Consultants can also be contracted to build the models and templates.)
Rockwell Automation does not provide support to graduate or undergraduate students.